ITIL 4 Foundation Certification Training – Stuart Rance

ITIL® 4 Foundation: an introduction to ITIL 4

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 Foundation equips candidates with:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value
Module 1E-learning videos
Unit 11.1 ITIL 4 Foundation Training - Introduction 
Unit 21.2 Service Management Key Concepts 
Unit 31.3 Four Dimensions of Service Management 
Unit 41.4 7 ITIL Guiding Principles 
Unit 51.5 Service Value System (SVS) 
Unit 61.6 Continual Improvement 
Unit 71.7 ITIL 4 Practices Overview - Part 1 A 
Unit 81.8 ITIL 4 General Management Practices – Part 1 B 
Unit 91.9 Service Management Practices – Part 1 A 
Unit 101.10 Service Management Practices Continued – Part 1 B 
Unit 111.11 Service Management Practices – Part 2 – A 
Unit 121.12 Service Management Practices – Part 2 – B 
Unit 131.13 Technical Management Practices 
Unit 141.14 Mock Exams 
Module 2Study Material, Sample papers and mock exams
Unit 1Study Material 1 
Unit 2Study material 2 
Unit 3ITIL 4 Foundation sample paper 1 Mock Exam 
Unit 4ITIL 4 Foundation sample paper 2 Mock Exam 
Module 3Miscellaneous
Unit 1Letter of Course Attendance is Mandatory 
Unit 2Useful links 
Unit 3PeopleCert Exam Voucher and eBook 
Unit 4E-Learning Course access and PeopleCert Exam Voucher extension 
Unit 5Contact your Trainer 
Unit 6Survey Feedback Form 
Unit 7Directory of all courses offered by 1st Career 
Unit 8Customer Complaint Form 
Module 4Free E-learning Introduction Videos for on ITIL Specialist and Strategist
Unit 1Introduction to ITIL 4 CDS Concepts and challenges 
Unit 2Introduction to ITIL 4 DSV 
Unit 3Introduction to ITIL 4 HVIT 
Unit 4Introduction to ITIL 4 DPI 
Unit 5Introduction to ITIL 4 DITS 
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