ITIL® 4 Practitioner: Incident Management

Module 1E-Learning Videos
Unit 1Introduction to the Course 
Unit 2Value Streams and Processes 
Unit 3Organizations and People 
Unit 4Information and Technology 
Unit 5Partners and Suppliers 
Unit 6Incident Management Capability Development 
Unit 7Incident Managment Sample Paper 1 
Unit 8Incident Management Sample Paper 2 
Unit 9What's Next 
Module 2Study Material and Sample Papers
Unit 1Study Material 
Unit 2Sample Paper 1 and Sample Exam 
Unit 3Sample Paper 2 and Sample Exam 
Module 3Miscellaneous
Unit 1Letter of Course Attendance is Mandatory 
Unit 2PeopleCert Exam Voucher and ebook 
Unit 3E-Learning Course access and PeopleCert Exam Voucher extension 
Unit 4Contact your Trainer 
Unit 5Survey Feedback Form 
Unit 6Customer Complaint Form 
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