ITIL® 4 Practitioner: Incident Management

Module 1	E-Learning Videos
Unit 1	Introduction to the Course
Unit 2	Value Streams and Processes
Unit 3	Organizations and People
Unit 4	Information and Technology
Unit 5	Partners and Suppliers
Unit 6	Incident Management Capability Development
Unit 7	Incident Managment Sample Paper 1
Unit 8	Incident Management Sample Paper 2
Unit 9	What's Next
Module 2	Study Material and Sample Papers
Unit 1	Study Material
Unit 2	Sample Paper 1 and Sample Exam
Unit 3	Sample Paper 2 and Sample Exam
Module 3	Miscellaneous
Unit 1	Letter of Course Attendance is Mandatory
Unit 2	PeopleCert Exam Voucher and ebook
Unit 3	E-Learning Course access and PeopleCert Exam Voucher extension
Unit 4	Contact your Trainer
Unit 5	Survey Feedback Form
Unit 6	Customer Complaint Form