ITIL 4 Practitioner: Service Configuration Management

Module 1e-Learning Videos
Unit 1Pre-Introduction 
Unit 2Key Concepts of Service Configuration Management 
Unit 3Value Streams and Processes 
Unit 4Organizations and People 
Unit 5Information and Technology 
Unit 6Partner and Suppliers 
Unit 7Practice Capability Development 
Unit 8Recommendations for Practice Success 
Unit 9Sample Paper 1 
Unit 10Sample Paper 2 
Module 2Student Material
Unit 1Course Material 
Module 3Sample Papers and Exam Simulations
Unit 1Exam Specifications 
Unit 2Sample Paper 1 and Sample Exam 
Unit 3Sample Paper 2 and Sample Exam 
Unit 4Additional PeopleCert Mock Exams 
Module 4Miscellaneous
Unit 1Letter of Course Attendance is Mandatory 
Unit 2PeopleCert Exam Voucher and ebook 
Unit 3E-Learning Course access and PeopleCert Exam Voucher extension 
Unit 4Contact your Trainer 
Unit 5Survey Feedback Form 
Unit 6Customer Complaint Form 
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