ITIL® 4 Practitioner: Service Desk

Module 1E-Learning Videos
Unit 1Introduction to the Course 
Unit 2Introduction to Service Desk 
Unit 3Value Streams and Processes 
Unit 4Organizations and People 
Unit 5Information and Technology 
Unit 6Partners and Suppliers 
Unit 7Service Desk Capability Development 
Unit 8Service Desk Sample Paper - 1 
Unit 9Service Desk Sample Paper - 2 
Unit 10What's Next 
Module 2Study Material
Unit 1Course Material 
Module 3Sample Papers and Sample Exams
Unit 1Sample Paper 1 and Sample Exam 
Unit 2Sample Paper 2 and Sample Exam 
Module 4Miscellaneous
Unit 1Letter of Course Attendance is Mandatory 
Unit 2PeopleCert Exam Voucher and ebook 
Unit 3E-Learning Course access and PeopleCert Exam Voucher extension 
Unit 4Contact your Trainer 
Unit 5Survey Feedback Form 
Unit 6Customer Complaint Form 
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