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ITIL® 4 Practitioner: Service Desk

1ST CAREER
Module 1E-Learning Videos
Unit 1Introduction to the Course
Unit 2Introduction to Service Desk
Unit 3Value Streams and Processes
Unit 4Organizations and People
Unit 5Information and Technology
Unit 6Partners and Suppliers
Unit 7Service Desk Capability Development
Unit 8Service Desk Sample Paper - 1
Unit 9Service Desk Sample Paper - 2
Unit 10What's Next
Module 2Study Material
Unit 1Course Material
Module 3Sample Papers and Sample Exams
Unit 1Sample Paper 1 and Sample Exam
Unit 2Sample Paper 2 and Sample Exam
Module 4Miscellaneous
Unit 1Letter of Course Attendance is Mandatory
Unit 2PeopleCert Exam Voucher and ebook
Unit 3E-Learning Course access and PeopleCert Exam Voucher extension
Unit 4Contact your Trainer
Unit 5Survey Feedback Form
Unit 6Customer Complaint Form