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| Module 1 | E-learning videos |
|---|---|
| Unit 1 | 1.1 Concepts and challenges |
| Unit 2 | 1.2 Shift left, resources, measurement and reporting, continual improvementPage |
| Unit 3 | 1.3 Value and use of information technology |
| Unit 4 | 1.4 Part 1 : Value streams |
| Unit 5 | 1.5 Part 2 : Value streams for new service development and user support |
| Unit 6 | 1.6 Part 1 : Work prioritization |
| Unit 7 | 1.7 Part 2 : Sourcing |
| Unit 8 | 1.8 Practices – part 1 |
| Unit 9 | 1.9 Practices – part 2 |
| Unit 10 | 1.10 Practices – part 3 |
| Module 2 | Study Material, Sample papers and mock exams |
| Unit 1 | Study Course Material Part 1 |
| Unit 2 | Study Course Material Part 2 |
| Unit 3 | ITIL® 4 CDS Sample Paper 1 and Mock exam |
| Unit 4 | ITIL® 4 CDS Sample Paper 2 and Mock exam |
| Module 3 | Miscellaneous |
| Unit 1 | Letter of Course Attendance is Mandatory |
| Unit 2 | PeopleCert Exam Voucher and eBook |
| Unit 3 | E-Learning Course access and PeopleCert Exam Voucher extension |
| Unit 4 | Directory of all courses offered by 1st Career |
| Unit 5 | Contact your Trainer |
| Unit 6 | Survey Feedback Form |
| Unit 7 | Customer Complaint Form |