ITIL® 4 Specialist: Create Deliver and Support (CDS) Certification Training

Module 1E-learning videos
Unit 11.1 Concepts and challenges 
Unit 21.2 Shift left, resources, measurement and reporting, continual improvementPage 
Unit 31.3 Value and use of information technology 
Unit 41.4 Part 1 : Value streams 
Unit 51.5 Part 2 : Value streams for new service development and user support 
Unit 61.6 Part 1 : Work prioritization 
Unit 71.7 Part 2 : Sourcing 
Unit 81.8 Practices – part 1 
Unit 91.9 Practices – part 2 
Unit 101.10 Practices – part 3 
Module 2Study Material, Sample papers and mock exams
Unit 1Study Course Material Part 1 
Unit 2Study Course Material Part 2 
Unit 3ITIL® 4 CDS Sample Paper 1 and Mock exam 
Unit 4ITIL® 4 CDS Sample Paper 2 and Mock exam 
Module 3Miscellaneous
Unit 1Letter of Course Attendance is Mandatory 
Unit 2PeopleCert Exam Voucher and eBook 
Unit 3E-Learning Course access and PeopleCert Exam Voucher extension 
Unit 4Directory of all courses offered by 1st Career 
Unit 5Contact your Trainer 
Unit 6Survey Feedback Form 
Unit 7Customer Complaint Form 
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