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Unit 1 | 1.1 Concepts and challenges |
Unit 2 | 1.2 Shift left, resources, measurement and reporting, continual improvementPage |
Unit 3 | 1.3 Value and use of information technology |
Unit 4 | 1.4 Part 1 : Value streams |
Unit 5 | 1.5 Part 2 : Value streams for new service development and user support |
Unit 6 | 1.6 Part 1 : Work prioritization |
Unit 7 | 1.7 Part 2 : Sourcing |
Unit 8 | 1.8 Practices – part 1 |
Unit 9 | 1.9 Practices – part 2 |
Unit 10 | 1.10 Practices – part 3 |
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Unit 1 | Study Course Material Part 1 |
Unit 2 | Study Course Material Part 2 |
Unit 3 | ITIL® 4 CDS Sample Paper 1 and Mock exam |
Unit 4 | ITIL® 4 CDS Sample Paper 2 and Mock exam |
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Unit 1 | ITIL® 4 CDS Sample Paper and Rationales |
Unit 2 | PeopleCert Exam Voucher and eBook |
Unit 3 | Reference |
Unit 4 | Special Offers |
Unit 5 | Letter of Course Attendance is Mandatory |
Unit 6 | Directory of all courses offered by 1 World Training |
Unit 7 | Contact your Trainer |
Unit 8 | Course Evaluation Form |
Unit 9 | Survey Feedback Form: |
Unit 10 | Customer Complaint Form |
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There are no units in this module. |