ITIL® 4 Specialist: Create Deliver and Support (CDS) in French

ITIL® 4 Specialist: Create Deliver and Support (CDS) in French

Module 1E-learning videos in French
Unit 1Section 0 Introduction au cours
Unit 2Section 1 Concepts et défis
Unit 3Section 2 ‘Shift-left’ & Planification et gestion des ressources dans le SVS
Unit 4Section 3 Information et technologies et le SVS
Unit 5Section 4 Flux de valeur et pratiques pour le développement d’un nouveau service
Unit 6Section 5 Flux de valeur et pratiques pour soutenir un service en direct
Unit 7Section 6 Techniques et options pour Créer, Fournir et Soutenir
Unit 8Section 7 Préparation à l’examen spécialiste ITIL 4 Créer, Fournir et Soutenir
Module 2Study Material, Sample papers and mock exams
Unit 1Study Material
Unit 2ITIL® 4 CDS Sample Paper 1 and Mock exam
Unit 3ITIL® 4 CDS Sample Paper 2 and Mock exam
Unit 4ITIL® 4 CDS Sample Paper 1 in French
Unit 5ITIL® 4 CDS Sample Paper 2 in French
Module 3Miscellaneous
Unit 1PeopleCert Exam Voucher and eBook
Unit 2References
Unit 3Special Offers
Unit 4Letter of Course Attendance is Mandatory
Unit 5Directory of all courses offered by 1 World Training
Unit 6Contact your Trainer
Unit 7Course Evaluation Form
Unit 8Survey Feedback Form:
Unit 9Customer Complaint Form
Module 4E-learning videos in English (Repeat of Course in English)
Unit 1Concepts and challenges
Unit 2Shift left, resources, measurement and reporting, continual improvement
Unit 3Value and use of information technology
Unit 4Part 1 : Value streams
Unit 5Part 2 : Value streams for new service development and user support
Unit 6Part 1 : Work prioritization
Unit 7Part 2 : Sourcing
Unit 8Practices – part 1
Unit 9Practices – part 2
Unit 10Practices – part 3
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