ITIL® 4 Specialist: Create Deliver and Support (CDS) in French

ITIL® 4 Specialist: Create Deliver and Support (CDS) in French

Module 1E-learning videos in French
Unit 1Section 0 Introduction au cours 
Unit 2Section 1 Concepts et défis 
Unit 3Section 2 ‘Shift-left’ & Planification et gestion des ressources dans le SVS 
Unit 4Section 3 Information et technologies et le SVS 
Unit 5Section 4 Flux de valeur et pratiques pour le développement d’un nouveau service 
Unit 6Section 5 Flux de valeur et pratiques pour soutenir un service en direct 
Unit 7Section 6 Techniques et options pour Créer, Fournir et Soutenir 
Unit 8Section 7 Préparation à l’examen spécialiste ITIL 4 Créer, Fournir et Soutenir 
Module 2Study Material, Sample papers and mock exams
Unit 1Study Material 
Unit 2ITIL® 4 CDS Sample Paper 1 and Mock exam 
Unit 3ITIL® 4 CDS Sample Paper 2 and Mock exam 
Unit 4ITIL® 4 CDS Sample Paper 1 in French 
Unit 5ITIL® 4 CDS Sample Paper 2 in French 
Module 3Miscellaneous
Unit 1PeopleCert Exam Voucher and eBook 
Unit 2References 
Unit 3Special Offers 
Unit 4Letter of Course Attendance is Mandatory 
Unit 5Directory of all courses offered by 1 World Training 
Unit 6Contact your Trainer 
Unit 7Course Evaluation Form 
Unit 8Survey Feedback Form: 
Unit 9Customer Complaint Form 
Module 4E-learning videos in English (Repeat of Course in English)
Unit 1Concepts and challenges 
Unit 2Shift left, resources, measurement and reporting, continual improvement 
Unit 3Value and use of information technology 
Unit 4Part 1 : Value streams 
Unit 5Part 2 : Value streams for new service development and user support 
Unit 6Part 1 : Work prioritization 
Unit 7Part 2 : Sourcing 
Unit 8Practices – part 1 
Unit 9Practices – part 2 
Unit 10Practices – part 3 
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