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Unit 1 | Introduction to ITIL® 4 DSV |
Unit 2 | The customer journey |
Unit 3 | The Explore step – targeting markets and stakeholders |
Unit 4 | The Engage step – fostering stakeholder relationships |
Unit 5 | The Engage step…continued |
Unit 6 | The Offer step – shaping demand and service offerings |
Unit 7 | The Offer step…continued |
Unit 8 | The Agree step – aligning expectations and agree service details |
Unit 9 | The Onboard step – onboard and off-board customers and users |
Unit 10 | The Onboard step…continued |
Unit 11 | The Co-create step – act together to ensure continual value co-creation |
Unit 12 | The Realize step – realize and validate service value |
Unit 13 | The Realize step…continued |
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Unit 1 | Study Material |
Unit 2 | ITIL® 4 DSV sample paper 1 and mock exam |
Unit 3 | ITIL® 4 DSV sample paper 2 and mock exam |
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Unit 1 | PeopleCert Exam Voucher and eBook |
Unit 2 | Letter of Course Attendance is Mandatory |
Unit 3 | References |
Unit 4 | Special Offer |
Unit 5 | Directory of all courses offered by 1 World Training |
Unit 6 | Contact your Trainer |
Unit 7 | Course Evaluation Form |
Unit 8 | Survey Feedback Form: |
Unit 9 | Customer Complaint Form |