ITIL® 4 Strategist: Direct Plan and Improve (DPI) Certification Training

Module 1E-learning videos
Unit 1Introduction to ITIL® 4 DPI 
Unit 2Concepts of DPI 
Unit 3Scope principles and methods of DPI 
Unit 4Role of GRC 
Unit 5Principles and methods of continual improvement – part 1 
Unit 6Principles and methods of continual improvement – part 2 
Unit 7Principles and methods of continual improvement – part 2 …contd 
Unit 8Principles and methods of communication and OCM 
Unit 9Principles and methods of measurement and reporting in DPI 
Unit 10DPI in value streams and processes – part 1 
Unit 11DPI in value streams and processes – part 2 
Unit 12Practices 
Module 2Study Material, Sample papers and mock exams
Unit 1Study Material 
Unit 2ITIL® 4 DPI sample paper 1 and mock exam 
Unit 3ITIL® 4 DPI sample paper 2 and mock exam 
Module 3Miscellaneous
Unit 1Letter of Course Attendance is Mandatory 
Unit 2PeopleCert Exam Voucher and eBook 
Unit 3E-Learning Course access and PeopleCert Exam Voucher extension 
Unit 4Directory of all courses offered by 1stCareer 
Unit 5Contact your Trainer 
Unit 6Survey Feedback Form: 
Unit 7Customer Complaint Form 
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