ITIL®4 Practitioner: Service Request Management

Module 1E-Learning Videos
Unit 1Introduction to the Course 
Unit 2Module 1 - Key concepts of Service Request Management 
Unit 3Module 2 -Value Streams and Processes 
Unit 4Module 3 - Organizations and People 
Unit 5Module 4 - Information and Technology 
Unit 6Module 5 - Partners and suppliers 
Unit 7Module 6 - Service Request Management Capability Development 
Unit 8Service Request Management Sample Paper 1 
Unit 9Service Request Management Sample Paper 2 
Unit 10What's Next 
Module 2Study Material
Unit 1Study Material 
Module 3Sample Papers and Sample Exams
Unit 1Sample Paper 1 and Sample Exam 
Unit 2Sample Paper 2 and Sample Exam 
Unit 3Additional PeopleCert Mock Exams 
Module 4Miscellaneous
Unit 1Letter of Course Attendance is Mandatory 
Unit 2PeopleCert Exam Voucher and ebook 
Unit 3E-Learning Course access and PeopleCert Exam Voucher extension 
Unit 4Contact your Trainer 
Unit 5Survey Feedback Form 
Unit 6Customer Complaint Form 
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