Change enablement: ITIL®4 | paperback | Book.

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This document provides practical guidance for the Change enablement practice. It is split into seven main sections, covering:

  • general information about the practice
  • the practice’s processes and activities and their roles in the service value chain
  •  the organizations and people involved in the practice
  •  the information and technology supporting the practice
  • considerations for partners and suppliers for the practice
  • information on assessing and developing the capability of the practice
  • recommendations for succeeding in the practice.
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