ITIL® 4: Continual improvement practice Ebook

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This document provides practical guidance for the Continual improvement practice.  It is split into seven main sections, covering:

● general information about the practice

● the practice’s processes and activities and their roles in the service value chain

● the organizations and people involved in the practice

● the information and technology supporting the practice

● considerations for partners and suppliers for the practice

● information on assessing and developing the capability of the practice

● recommendations for succeeding in the practice.

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