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ITIL 4 Foundation and ITIL 4 Practitioner: Incident Management E-Learning and Certification Bundle.


ITIL4 Foundation and Incident Management E-Learning and Certification Bundle Includes:

  • ITIL4 Foundation E-Learning, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included.
  • Incident Management E-learning Self-Paced Training Videos and Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included.
  • 12 months access to e-learning videos developed by PeopleCert Accredited Trainers
  • Official ITIL4 Foundation and Incident Management PeopleCert / Axelos, Exam with 2 attempts Included
  • Average Course Completion Time: 12 days
  • Student version of ITIL4 Foundation and Incident Management Training Material developed by peoplecert  Trainer
  • Free ITIL4 Foundation and PRINCE2® Foundation Study Guide
  • 2 Official Axelos PDFs of Sample papers
  • Online Simulation of 2 Sample papers
  • Access to trainer for any questions
  • Letter of Course Completion
  • Mobile Friendly
  • Self-Paced Training Videos with Official…

$ 680.12 USD $ 694.00 USD
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IT professionals need to upgrade their skills from time to time for better opportunities and to keep their skill sets current. Project and service management qualifications hold a significant value in the IT industry and are important for IT professionals that want to boost their careers. IT service management and project management are both essential functions that ensure enterprise success, driving the demand for certified professionals in each specialization, also sparking a debate on the comparative merits of ITIL vs PRINCE2

ITIL® and PRINCE2® are two examples of technology guidance that is relevant in the digital age. Both approaches have been instrumental in the worlds of ITSM and project management for many years. Both have also been recently updated to evolve with modern ways of working

ITIL and PRINCE2 certifications are among the most popular certifications recognized by organizations across the world. Between them, they cover IT infrastructure and project management protocols that help in scaling projects, and making complicated tasks feasible. If you look for difference between ITIL and PRINCE, you will find that while ITIL 4 does not specifically exclude any topics or components related to service management, though detailed discussion on specific technology use is not part of the guidance.

An Overview Of ITIL

ITIL stands for Information Technology Infrastructure Library and is a set of best IT service management practices that lead to efficient management of IT services within organizations and ensure robust project delivery. It is not limited to IT-based projects but also facilitates cost management and ensures continual growth and improvement in the effectiveness of the teams. Several enterprises and individuals choose to invest in a good training program like ITIL foundation training to build strong teams to manage their business’ IT environment. 

We can say that ITIL ensures the continuous growth of IT service development processes. It has been effective over multiple applications and is not limited to a particular business model. In fact, due to its success and versatility, its applications have expanded in non-IT organizations too. ITIL foundation training is a great option for enterprises and individuals wishing to strengthen their ITSM capabilities.

It helps to enhance the skills of people, organizations, and processes and guarantees that if any sort of changes in technology or business practices affect them adversely, they can adapt quickly and stay on top of the competition.  

Incident Management practice

The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operations as quickly as possible.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximizing value from this practice area.

This course will help you to:

  • Coordinate incident handling in the organization or in a specific area, such as territory, product, or technology, depending on the organizational design
  • Monitor and review the work of teams that handle and resolve incidents
  • Coordinate manual work with incidents, especially those involving multiple teams
  • Ensure sufficient awareness of the incidents and their status across the organization
  • Conduct regular incident reviews and initiate improvements in the incident management practice, the incident models, and the incident handling procedures
  • Measure, assess, and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.

Prerequisites

An ITIL 4 Foundation certification is a prerequisite for studying Incident Management.

Examination format

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.
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