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ITIL® 4 Practitioner: Incident Management Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included.


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Included in Purchase:

  • Live online training via Zoom / MS Teams
  • Official Axelos e-book main guide for ITIL® 4 Incident Management
  • E-learning (Recorded Videos covering the entire syllabus)
  • 4 course assignments, correction assistance from trainer included
  • Official Online Web Proctored ITIL®4 ITIL® 4 Practitioner : Incident Management PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months of access to e-learning videos developed by PeopleCert Accredited Trainers
  • 12 months validity for Official PeopleCert online exam voucher
  • ITIL® 4 Practitioner: Incident Management e-learning course is approved by PeopleCert Axelos, for structured content and user-friendliness
  • The student version of ITIL® 4 Practitioner: Incident Management Training Material developed by, Accredited Courseware by PeopleCert
  • Average Course Completion Time: 7 days
  • 2 Official Axelos PDFs of Sample Papers
  • Online Simulation of 2 Official Axelos Sample Papers
  • Access to the trainer for any questions
  • Letter of Course Completion – A Mandatory PeopleCert requirement for proof of Training from Authorized Training Provider
  • Mobile Friendly
  • 24 PDUs for Live online training
  • All candidates, who enroll in PeopleCert courses, will get PeopleCert community Essential membership for free, and have free access to many resources and features.
  • Guaranteed small batch size to ensure interactive sessions with Trainer.

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The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operations as quickly as possible.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximizing value from this practice area.

This course will help you to:

  • Coordinate incident handling in the organization or in a specific area, such as territory, product, or technology, depending on the organizational design
  • Monitor and review the work of teams that handle and resolve incidents
  • Coordinate manual work with incidents, especially those involving multiple teams
  • Ensure sufficient awareness of the incidents and their status across the organization
  • Conduct regular incident reviews and initiate improvements in the incident management practice, the incident models, and the incident handling procedures
  • Measure, assess, and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.

Prerequisites

An ITIL 4 Foundation certification is a prerequisite for studying Incident Management.

Examination format

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.
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