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ITIL® 4 Specialist: Business Relationship Management (BRM) E-learning Self-Paced Training Videos and Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included.


E-Learning will be available soon Please enroll your interest at info@1stcareer.org

Included in your Purchase:

Official Axelos e-book main guide for ITIL® 4 BRM
Official Online Web Proctored ITIL®4 Specialist: Business Relationship Management PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
12 months access to e-learning videos developed by PeopleCert Accredited Trainers
12 months validity for Official PeopleCert online exam voucher
1st career ITIL® 4 BRM e-learning course is approved by PeopleCert Axelos, for structured content and user friendliness
Student version of ITIL® 4 BRM Training Material developed by 1st career, Accredited Courseware by PeopleCert
Average Course Completion Time: 7 days
2 Official Axelos PDFs of Mock Exams
Online Simulation of 2 Official Axelos Mock Exams
ITIL® 4 BRM exam tips
Access to trainer for any questions
Letter of Course Completion
24 PDUs for Self-Paced E-learning
Free MyAxelos Subscription for 1 month from date of issue of PeopleCert Voucher, to claim your Digital Badge & other MyAxelos membership benefits.

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The ITIL 4 Specialist: Business Relationship Management module is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organizations, and their stakeholders.

Based on the ITIL 4 framework, the module provides both strategic and practical best practice guidance to help organizations understand the value of Business Relationship Management as well as its key concepts and challenges. Professionals should be able to use these concepts to deliver a return on investment in digital technology, develop and apply service relationship models and integrate Business Relationship Management in the organization’s service value streams for a holistic and end-to-end approach.

what you will learn:

Introduction to Business Relationship Management: Understanding the role of BRM in the IT organization and how it relates to other ITIL practices.
Building and Maintaining Relationships: Techniques for building and maintaining effective relationships with business stakeholders, including communication, collaboration, and negotiation.
Understanding Business Needs and Priorities: Methods for identifying and understanding the business needs, goals, and priorities of stakeholders, and how to align IT services with these priorities.
Service Level Management: Understanding the importance of service level management and how to define and manage service levels with business stakeholders.
Continuous Improvement: Strategies for continuously improving the relationship between IT and business stakeholders and enhancing the value of IT services.
Governance and Risk Management: Understanding the importance of governance and risk management in the context of business relationship management, and how to manage risks related to IT services.
Metrics and Reporting: Techniques for measuring and reporting on the performance of IT services and the value they provide to the business.

Who should Attend:

IT Service Managers
Business Relationship Managers
IT Relationship Managers
Business Managers and Leaders
IT Consultants
Service Desk Managers
IT Support Staff
Service Delivery Managers
IT Operations Managers
IT Architects

Examination Format

Examination format: 40 questions
Multiple choice
90 minutes duration
Closed book.

ITIL® 4 Specialist: Business Relationship Management (BRM) Training is delivered in association with 1st career IT Solutions, ATO of PeopleCert Axelos Limited.
ITIL® is a registered trademark of Axelos Limited. All rights reserved.

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