ITIL® 4 Strategist: Direct, Plan and Improve DPI Live Online Training in English + PeopleCert Exam (2 Attempts) | Official Axelos eBook

The ITIL® 4 Strategist: Direct, Plan & Improve (DPI) certification empowers professionals to guide their organizations through continuous improvement, strong governance, and effective strategic planning. This course is part of both the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) certification streams, making it one of the most valuable modules in the entire ITIL® 4 framework.

Designed for IT leaders, service managers, transformation specialists, and anyone responsible for delivering change, this course teaches you how to align IT and business strategy, optimize processes, drive performance, and manage end-to-end improvement initiatives. Whether you are already in a leadership role or preparing to step into one, ITIL® DPI equips you with globally recognized skills that organizations demand.

What You Will Learn (Based on PeopleCert Official Syllabus)

• Core DPI concepts including value, outcomes, costs, and risks
• Effective governance practices, compliance management, and policy-based leadership
• How to plan and manage strategic change using structured improvement methods
• How to measure service performance using KPIs and value-based metrics
• Value stream mapping to identify waste, optimize workflows, and accelerate service delivery
• Continuous improvement models powered by feedback, data, and evidence-based decision making
• Enhanced stakeholder communication, collaboration, and cross-functional alignment
• Organizational change management principles within the ITIL® framework
• Practical tools for directing, planning, and improving at team, department, and enterprise levels

Who Should Attend?

This course is ideal for:

• IT Managers & Team Leads
• Service Delivery Managers
• Process Owners & Service Desk Managers
• Change Managers & Transformation Leads
• ITIL® 4 Foundation certificate holders looking to progress into MP or SL
• Anyone responsible for IT performance, improvement, governance, or strategy

Why This Certification Matters

• Globally recognized PeopleCert/Axelos certification
• Validates your ability to direct, plan, and optimize IT services
• Demonstrates leadership readiness in modern ITSM environments
• Strengthens your profile for ITIL® 4 MP and ITIL® 4 SL paths
• Passing DPI renews all your existing ITIL® 4 certifications for 3 more years
• Highly valued by employers transitioning to digital service models

Pre-requisite: Must have passed ITIL® 4 Foundation

Certification: On Passing Exam you become, ITIL Strategist: Direct, Plan and Improve

• Format: Live Online
• Language: English

• Exam: Exam included (2 attempts)