The ITIL 4 Foundation guidelines introduce an end-to-end business model for creating, delivering and continuously improving technology-based products and services.
The guidance is aimed at anyone who needs to understand the key concepts of IT and digital services and who wants to help their organization embrace the new service management culture. It is for professionals at the beginning of their ITIL 4 journey or people who want to update their existing ITIL knowledge.
The guidance will help you understand:
- how modern IT and digital service organizations work
- how value streams increase speed and efficiency
- how cultural or behavioral principles guide work that benefits the wider organization
- how to use common service management terms and concepts