ITIL® Strategy v5 Virtual Live Online Training + PeopleCert 2 Exam Attempts .

ITIL® Strategy v5 provides practical guidance for designing, delivering, and optimizing strategies that create lasting business value. It empowers professionals to align technology, investment, and execution with organizational goals, enabling confident action in complex, AI‑driven environments.

Why Choose ITIL Strategy (V5)?

• Industry‑recognized certification Prove your ability to define and implement strategies that connect business objectives with technology and value creation.
• Employers’ preferred qualification Showcase expertise in aligning strategy with execution to qualify for leadership and strategic roles.
• Expanded career opportunities Gain sought‑after skills to guide decision‑making, lead transformation initiatives, and drive long‑term success.

Key Learning Outcomes

• Core ITIL Strategy Concepts – Understand principles, practices, and terminology for effective strategy development.
• Strategy in Digital & AI Contexts – Learn how to adapt strategy in dynamic, AI‑enabled environments.
• Strategy Development & Implementation – Master the cycle of observing, orienting, deciding, planning, and executing.
• Operating Models & Alignment – Discover how business models support strategic intent and enable value creation.
• Decision‑Making in Complexity – Build confidence in making informed choices in volatile, uncertain settings.
• Leadership & Strategic Capabilities – Develop skills to shape and deliver value‑driven strategies.
• Governance, Risk & Sustainability – Explore how these elements underpin long‑term success.
• AI Governance in Strategy – Understand responsible, value‑driven AI strategy execution.

Skills You’ll Acquire

• Strategic Alignment & Direction – Apply ITIL Strategy Management to continuously align business goals with measurable outcomes.
• Confident Decision‑Making – Navigate complex, uncertain environments with clarity and balance.
• Effective Execution & Value Realization – Translate intent into initiatives that deliver sustained value in fast‑paced, AI‑enabled contexts.

ITIL Strategy (version 5) syllabus:

Module 1: Key ITIL terms and definitions

• Key concepts of ITIL
• Key concepts of ITIL Strategy
• Strategy across the ITIL Four Dimensions

Module 2: The ITIL Strategy Management Model 

• Introduction to the ITIL Strategy Management Model
• Strategy development
• Strategy implementation
• Sustainable strategy management

Module 3: Strategic capabilities 

• Leadership
• Communication
• Innovation
• AI governance
• Organizational Change Management (OCM)
• Digital ethics
• Complexity thinking
• Portfolio management
• Risk management
• Sustainability

Module 4: ITIL and other frameworks

• ITIL and DevOps
• ITIL and PRINCE2

Exam Essentials

• Format: 40 multiple‑choice questions
• Duration: 90 minutes
• Open book: Yes*
• Passing score: 70%
• Language: English

Certification Renewal

• Validity: 3 years
• Renewal options:
  • Earn 60 CPD points via PeopleCert Plus membership
  • Complete another course within the same Product Suite

Entry Requirements

• Completion of any ITIL 4 certification, ITIL Foundation (V5), or ITIL Foundation Bridge (V5)
• Training through an Accredited Training Organization