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ITIL®4 Practitioner: Service Level Management Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Exam code: ITIL4PracSLM-L-2


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Learn how to become ITIL 4 Master

  • Live Online Training via Zoom meeting
  • Official Axelos e-book main guide for ITIL® 4 Practitioner: Continual Improvement
  • 12 months access to e-learning videos developed by PeopleCert Accredited Trainers.
  • Student version of ITIL® 4 Practitioner Training Material developed by 1stcareer , Accredited Courseware by PeopleCert
  • By passing the Peoplecert Exam of <<ITIL®4 Practitioner: Service Level Management >> you will also renew expiry date of all other ITIL 4 Axelos Certificates you already hold by 3 years.
  • 2 Official Axelos PDFs of Sample papers
  • Access to trainer for any questions
  • Letter of Course Completion – A Mandatory PeopleCert requirement for proof of Training from Authorized Training Provider
  • Guaranteed small batch size to ensure interactive sessions with Trainers.
  • All candidates, who enroll in PeopleCert courses, will get PeopleCert community Essential membership for free, and have free access to many resources and features.

$ 1,699.00 USD $ 3,398.00 USD

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This module provides best practice guidance on how to set clear, business-based targets for service utility, warranty, and experience, and to ensure that service delivery and use is properly assessed, monitored and managed against these targets.

The ITIL 4 Practitioner: Service Level Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Service Level Management practice in their everyday work.

This course will help you to:

  • Set and manage a shared view of the quality of services between the service provider and the service consumer, aimed at all key stakeholders on both sides
  • Monitor and evaluate the actual service quality and continual improvement of the services and agreements
  • Translate stakeholder expectations and needs into metrics, then organise and manage the resources appropriately
  • Manage ongoing delivery and improvement of services through a well-documented agreement such as the service level agreement (SLA)
  • Measure, assess and develop the Service Level Management practice capability in their organisation by using the ITIL Maturity Model.

Practitioner training:

ITIL training courses are run in a variety of formats by accredited training organisations. Use our training search to find a training provider.

Please note: an ITIL 4 Foundation certification is a prerequisite for studying Supplier Management.

Examination format:
  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

 

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