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ITIL®4 Practitioner: Service Request Management E-Learning in English, On demand Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included.


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  • Official Axelos e-book main guide for ITIL® 4 Service Request Management
  • E-learning (Recorded Videos covering the entire syllabus)
  • 4 course assignments, correction assistance from trainer included
  • Official Online Web Proctored ITIL® 4 Service Request Management PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months of access to e-learning videos developed by PeopleCert Accredited Trainers
  • 12 months validity for Official PeopleCert online exam voucher
  • 1st career ITIL® 4 Practitioner: Service Request Management e-learning course is approved by PeopleCert Axelos, for structured content and user-friendliness
  • The student version of ITIL® 4 Practitioner: Service Request Management Training Material developed by 1st career, Accredited Courseware by PeopleCert
  • Average Course Completion Time: 7 days
  • 2 Official Axelos PDFs of Sample Papers
  • Online Simulation of 2 Official Axelos Sample Papers
  • Access to the trainer for any questions
  • Letter of Course Completion – A Mandatory PeopleCert requirement for proof of Training from Authorized Training Provider
  • Mobile Friendly
  • 24 PDUs for on demand E-learning
  • All candidates, who enroll in PeopleCert courses, will get PeopleCert community Essential membership for free, and have free access to many resources and features.

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The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

This module provides an understanding and application of the key concepts, principles, values and challenges of the Service Request Management practice.

This course will help you to:

  • Establish clear and structured patterns and methods of working
  • Reduce costs associated with request handling and fulfillment
  • Achieve realistic fulfillment expectations and higher resulting levels of user satisfaction
  • Fulfill SLAs with service consumers
  • Improve standing or reputation with the service consumer due to higher service quality and clear user expectations
  • Measure, assess, and develop the Incident Management practice capability in your organization by using the ITIL Maturity Model.

Prerequisites

An ITIL 4 Foundation certification is a prerequisite for studying Service Request Management.

Examination Format:

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

 

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