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Service Desk Manager v8 (SDM) Live Online Training in English and Official PeopleCert Certification with 2 Attempts.



 Includes In Purchased :

  • Live online training
  • E-learning (Recorded Videos covering entire syllabus)
  • Official Online Web Proctored Service Desk Manager v8 (SDM) PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months validity for Official PeopleCert online exam voucher
  • 12 months access to e-learning videos developed by PeopleCert Accredited Trainers
  • 1 World Training Service Desk Manager v8 (SDM) e-learning course is approved by PeopleCert Axelos, for structured content and user friendliness
  • Student version of Service Desk Manager v8 (SDM) Training Material developed by 1 World Training, Accredited Courseware by PeopleCert
  • 2 Official Axelos PDFs of Sample Papers
  • SDI SDM Professional Standards v8 PDF included
  • Online Simulation of 2 Sample Papers
  • Letter of Course Completion – A Mandatory PeopleCert requirement for proof of Training from Authorized Training Provider
  • Duration: 4 days
  • 28 PDUs for attending Live Online Training
  • All candidates, who enroll in PeopleCert courses, will get PeopleCert community Essential membership for free, and have free access to many resources and features.
  • Guaranteed small batch size to ensure interactive sessions with Trainer.

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The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. SDM provides a thorough understanding of service desk management and leads to a globally recognised qualification.

An SDM certified professional will be able to demonstrate:

  • A thorough grounding in the skills required to lead, motivate and manage a service desk team.
  • The complete service desk management tool kit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies.
  •  An internationally recognised SDM qualification.

Who is it for?

This qualification is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. It is suitable for those with at least three years experience in a service desk environment.

Please note that a training course completion certificate from an Accredited Training Organisation will be required to demonstrate proof of training attendance before exam results are released.

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